Refund and Return Policy
Return and refund policy
At Dancing Cat, we want you to be completely satisfied with your purchase. If you are not, you can return your item under the conditions described below.
Return period
You have 14 days after receiving your order to request a return.
Return conditions
To be eligible for a return, the item must:
• be unworn and unused
• be in perfect condition
• include all original labels
• be returned in its original packaging
For hygiene reasons, we reserve the right to refuse a return if the item shows signs of use.
Non-returnable items
The following items cannot be returned:
• clothes worn or washed
• items without original tags
• items damaged by the customer
Return procedure
To request a return, please contact us at the following address:
Please indicate:
• your order number
• the item you wish to return
• the reason for the return
Once your request is accepted, we will send you instructions on how to make the return.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
Refunds
Once the returned item has been received and inspected, we will inform you of the approval or refusal of the refund.
If the refund is approved, it will be issued via the original payment method within 5 to 10 business days.
Late or missing refund
If you have not received your refund after 10 business days, please contact us at the following address:
Defective or incorrect items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery, attaching photos of the problem.
We will arrange a replacement or a refund.
Contact
For any questions regarding returns and refunds, you can contact us at: